Privacy Policy:

We take the protection of your personal data seriously. This privacy policy explains what data we collect when you visit our website or contact us, what we use it for, and what rights you have. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Data Controller:

Intercoiffure Création Kaiser GmbH
Esplanade-Kongresshaus 5
2502 Biel/Bienne
Switzerland

Email: info@creation-kaiser.ch
Phone number: +41 32 323 59 23

2. Collection and Processing of Personal Data:

We process personal data that you provide to us, for example when you contact us by email, phone, or contact form, or when you book an appointment. This may include your name, contact details, appointment preferences, and the content of your message. We also process data that is generated automatically when you visit our website (see section 3).

3. Server Log Files:

When you visit our website, our hosting provider automatically records technical data such as your IP address, date and time of access, the pages visited, the browser type and version, and the operating system. This data is needed to deliver the website, ensure its security and stability, and is not combined with other data sources. Log files are deleted after 30 days unless they are needed for security reasons.

4. Contact and Appointment Requests:

If you contact us or request an appointment, we use the data you provide only to process your request and to communicate with you. We do not pass this data on to third parties without your consent, unless this is necessary to handle your request or we are legally required to do so.

5. Cookies:

Our website may use cookies. Cookies are small text files stored on your device by your browser. Some are technically necessary for the website to work, while others help us analyze usage or improve our offering. You can disable or delete cookies in your browser settings, but parts of the website may then not work properly.

6. Web Analytics:

We do not currently use any web analytics tools on this website.

7. Social Media and External Content:

Our website may contain links to social media platforms such as Instagram or Facebook. When you follow these links, those providers may collect data such as your IP address. They are responsible for their own data processing.

8. Disclosure of Data to Third Parties:

We only disclose your personal data to third parties if this is necessary to provide our services (for example hosting providers or IT service providers who process data on our behalf), if you have consented, or if we are legally obliged to do so. Where data is transferred to countries without an adequate level of data protection, we ensure appropriate safeguards are in place.

9. Retention Period:

We store personal data only for as long as it is necessary for the purposes described above or as required by statutory retention obligations.

10. Data Security:

We use appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. Please note that data transmission over the internet, for example by email, can never be completely secure.

11. Your Rights:

You have the right to request information about the personal data we hold about you, and to request its correction, deletion, or restriction of processing. You may also object to processing, withdraw any consent you have given, and request the release or transfer of your data, where the law provides for these rights. To exercise your rights, please contact us at the address above. You also have the right to lodge a complaint with the competent data protection authority. In Switzerland this is the Federal Data Protection and Information Commissioner (FDPIC).

12. Changes to this Privacy Policy:

We may update this privacy policy at any time. The version published on this website applies.

Last updated: October 2026